FAQ

Yes, all of our items are 100% authentic. We carefully check every item before it goes on sale.

All items are vintage or pre-owned. The exact condition is stated in the description of each product.

We source our pieces from various places all over Europe – always with a focus on quality and special finds.

We ship every order from Berlin. Delivery usually takes up to 6 business days; international deliveries may take a little longer.

We ship to Germany, all EU countries and, among others, Switzerland, the United Kingdom, Norway, the USA, Canada, Australia and Japan. You can find all destinations on our Shipping & Payment page.

Standard shipping within Germany costs €5.99 – orders of €100 or more ship for free. Costs for all other countries can be found on our Shipping & Payment page and are also shown in the checkout before you complete your order.

Cancellations are possible as long as your order has not been shipped yet. Please get in touch with us as soon as possible.

Yes, you can withdraw from your purchase within 14 days of receiving it – no reason needed. Simply use “Withdraw from contract” in the footer and you will automatically receive a confirmation. The direct costs of returning the item are paid by you. All details can be found in our withdrawal policy.

Write to us via our contact form, by email at 19plug.shop@gmail.com or on Instagram. We will get back to you as soon as possible.

For every item we list the exact measurements in the product description. Compare them with your own measurements or with a garment you own.

Vintage sizes can differ from modern sizes. Always go by the stated measurements rather than just the size on the label.